WORLDWIDE SHIPPING, RETURN AND FULL REFUND UP UNTIL 30 DAYS AFTER DELIVERY
We advise when you receive the watch, inspect the watch quality at first. When you inspect the watch quality, just take off protective film on the dial, please don't remove the protective film on the case back and bracelet/strap. If you find fault, contact us at first time.
Returns Policy
We want you to be completely satisfied with your purchase. We offer a return, full refund, no questions asked policy, on all unworn products within 30 days of delivery.
Standard Return Policy
If you are not completely satisfied with your watch, email us within 30 days to obtain a return merchandise authorization number (RMA). You must Contact Us to obtain the RMA number. The RMA must be clearly marked on the outside of the package. Packages sent without an RMA number will be rejected.
The watch must be returned in original packaging including all manuals, warranty cards along with any other original packaging. The protective film on the dial/case back/strap/bracelet/clasp) can't be removed. If you inspect the watch quality, just take off protective film on the dial,don't remove the protective film on the case back and bracelet/strap. A watch can only be returned if it has never been worn. The same applies to bands and clasps. It is impossible to wear a watch/band/clasp (even for short) periods and not get it scratched or blemished. If the watch shows the slightest sign of being worn, we will not accept it, as we do not sell used or refurbished merchandise.
The customer is responsible for the return shipping. Once we receive it back and verify it is unworn, the return will be processed and a full refund will be issued. If check watch is worn, will charge 50-200 USD handling fee.
Please note that the full refund excludes the extra shipping fee for DHL, FedEx, EMS and other commercial express.
Exchange Policy
Our exchange policy is the same as the above return policy except for the following:
Please email us to find out the availability of an optional model.
Enclose invoice with defect information and/or optional model number desired.
If the watch is found to be defective, the watch will be either repaired or replaced with the same model and the original band will be put on the replacement watch. After a package is received, please allow 5-8 business days for it to be inspected. For returns not processed according to our return procedure, please allow additional time for processing, refunds may take 8-15 business days.
After that, either refund or exchange will be given accordingly. Thank you for your cooperation.
Shipping
All orders are processed and shipped within 2 business days. All transit times provided are from the date of shipment.
1. United States Warehouse ( USA customers Only)
Free Economy Shipping and 2 day shipping is available for USA customers only. When you place order, product option with (USA Warehouse) need match ship method with ( USA Warehouse).
If you order multiple watches at different warehouse, please split to multiple orders.
2. China Warehouse (Worldwide Shipping)
Order value less than 800 USD
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Order value more than 800 USD
PHOIBOS offers Free Expedited Shipping: EMS/DHL/FedEx/SF-express/4PX-express
(There is no Expedited Shipping service to some countires or regions)
Estimated Delivery Time : 5-10 business days (exclude customs clearance)
Note:
All international orders are subject to import duty and tax by the destination country. The buyer is responsible for all duty and tax. If you are unsure of the import taxes in your country, we recommend you contact your import authority. No international shipping times are guaranteed.
The shipping service marked as DDP (Delivered Duty Paid) indicates that the shipping cost includes import duties and VAT. Upon arrival in the recipient's country, the recipient does not need to handle any customs clearance procedures or pay any additional import duties or VAT.
e.g. Customers can choose Yun-eparcel-DDPEU (Delivery Duty Paid to European Union) at a cost of $10 USD to be duty-free at customs in the EU. The estimated delivery time is 10-15 days.
As an official partner of DHL, we offer you faster and more flexible shipping solutions!
When selecting our logistics services from our China warehouse, it is recommended to choose DHL Global Express and enjoy the following exclusive benefits:
DHL ODD (On Demand Delivery) Service: With DHL’s On Demand Delivery, you have the freedom to adjust your delivery preferences, including rescheduling the delivery date, changing the address, or selecting a service point or safe place for delivery. For more details, please refer to DHL On Demand Delivery.
Fast Global Shipping: DHL’s extensive global logistics network generally ensures delivery within one week and secure international shipping for your packages.
Real-Time Tracking: Track your shipment every step of the way with real-time updates to stay informed about your package status via email or text message.
Reminder
*To ensure the best shipping experience by DHL ODD (On Demand Delivery) Service, please make sure to provide an accurate phone number and email address.
*If your address is in a DHL-designated remote area, an additional remote area fee will apply. We reserve the right to charge this fee and will notify you by email before shipment if it becomes applicable.
How to Trace the Package?
You could trace at http://track.4px.com/locale=en_US#/ for 4PX and SG (from China warehouse)
http://www.trackmeeasy.com/tmsserver/toTrackMeEasy.action?language=EN for SF (from China warehouse)
https://www.yuntrack.com/ for Yun (from China warehouse)
https://webtrack.dhlglobalmail.com/ or http://track.4px.com/locale=en_US#/ for DHLe (from US warehouse)
https://www.usps.com/ or http://track.4px.com/locale=en_US#/ for USPS (from US warehouse)