Phoibos will service quartz watches sold on our website for 1 year after purchase (non-transferable warranty).
Phoibos will service automatic watches sold on our website for 2 years after purchase(non-transferable warranty).
The warranty covers the movement of the watch only. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program. Our warranty does not cover "external damage" to the product.
If you order watches from our distributors, please directly contact them to get warranty.
WHAT'S NOT COVERED
External damage to the product. Any damages resulting from wear to the watch case, crystal/glass, dial,watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.
Defects caused by outside force or improper use. ANY such incidental damages which occur by dropping or banging the timepiece.
Any damage if used under conditions which exceed the watch manufacturer’s water resistance guidelines.
For warranty repair, customers should contact us by Customer Service ( info@phoiboswatch.com) before returning any watch. PHOIBOS will not be responsible for returned watch without notifying us in advance. email us to obtain a return merchandise authorization number (RMA).
Warranty Process ( United States and Canada Customers )
1. Email us at info@phoiboswatch.com to get the RMA number.
(1)Please send an email with attachment, include a copy of purchase invoice with date on it (PayPal invoice, Amazon invoice, eBay invoice etc).
(2)A note describing the malfunction.
2. We check the invoice and send RMA number to you.
3. You complete the repair application and ship watch to our North America Authorized Service Center.
4. After we receive the watch will take 10-20 days to repair.
5. Your watch will be sent back to you as well as email notification.
Phoibos Watch Customer Service
info@phoiboswatch.com
Telephone: +852/67450689 or +86(0)22/ 58283980
North America Authorized Service Center
Time-Tec Watch Service Center
635 S.Hill Street, Suite # 209
Los Angeles, CA 90014 United States
Telephone: 213-488-9222
watches@time-tec.com
www.time-tec.com
Warranty Process ( Other Country Customers)
1.Email us at info@phoiboswatch.com to get the RMA number
(1)Please send an email with attachment, include a copy of purchase invoice with date on it (PayPal invoice, Amazon invoice, eBay invoice etc).
(2)A note describing the malfunction.
2. We check the invoice and send RMA number to you.
3. You complete the repair application and ship watch to our Hong Kong Service Center.
4. After we receive the watch will take 20-40 days to repair.
5. Your watch will be sent back to you as well as email notification.
Phoibos Watch Customer Service
info@phoiboswatch.com
Telephone: +852/67450689 or +86(0)22/ 58283980
When shipping, we recommend that you insure your watch against damage, theft or loss. We are not responsible for damage, theft or loss during shipping. NOTE: PLEASE DO NOT SEND WATCH BOXES. If you have any questions, please contact Customer Service.